ExitRight® | Outsourced Exit Interviews | HSD Metrics

Exit Interviews

The Last Conversation Is the Most Honest One. Are You Listening?

ExitRight® is HSD Metrics' fully outsourced exit interview program. We conduct the conversations, analyze the data, and deliver the insights your leadership team needs to reduce turnover and retain your best people.

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87%

more candid with a third-party interviewer

4M+

Employees insighted

97%

Client retention rate

34 years

Of workforce intelligence

The Problem

Most Organizations Are Flying Blind When Talent Walks Out the Door

Exit interviews conducted internally suffer from low completion rates, social desirability bias, and inconsistent execution. The result: leadership decisions made on incomplete, unreliable data. Meanwhile, turnover costs compound — recruiting fees, lost productivity, institutional knowledge walking out the door with each departing employee.

The Difference

ExitRight® vs. Doing It Internally

Without ExitRight®	With ExitRight®
✗Managers interview their own direct reports, creating bias and incomplete data	✓Independent third-party interviewers with no organizational bias
✗Completion rates below 30% with internal programs, whether by survey or phone	✓Completion rates of 70–85%+ via multiple collection methods including phone, email, and web
✗Employees withhold real reasons for leaving	✓Candid, detailed responses in an anonymous setting
✗Data lives in spreadsheets, never reaches leadership	✓Real-time dashboard with trend analysis and demographic breakdowns
✗No benchmark to measure against	✓Industry benchmarks drawn from over 4 million employee surveys
✗HR spends hours on logistics, scheduling, and follow-up	✓Fully managed end-to-end, with minimal administrative burden on your team

The Process

A Simple, Proven Process — Managed for You

Program Setup

We start with proven survey templates and best practices, then work with you to customize questions that fit your culture and priorities. Most programs are up and running in as little as 3 weeks.

Employee Notification

HSD Metrics contacts exiting employees directly via email and phone. We handle all scheduling and follow-up so your HR team doesn't have to.

Anonymous Interview

Former employees can complete via web or phone and answer freely, knowing responses are anonymous.

Real-Time Results

Survey responses are available in your dashboard the moment they're submitted. Trend reports and demographic breakdowns update automatically as data comes in.

Insight Delivery

Your Account Team presents findings and works with HR to identify patterns and recommend action items on a cadence you define.

Before ExitRight®, we were guessing at why people left. Now we have data by department, manager, tenure band, and reason category. It changed how we present retention to the board.

VP of People Operations, Fortune 500 Healthcare Company

ROI in Action

One Insight. $2.4M Saved.

A regional healthcare system with 4,200 employees and 18% annual turnover implemented ExitRight® to better understand nursing departures. Exit data revealed that 61% of nursing separations cited a single department manager's leadership style as a contributing factor. That insight led to targeted coaching, a policy adjustment, and departmental restructuring, reducing nursing turnover in that division by 34%.

At an industry-standard replacement cost of $38,000 per nurse, retaining 62 additional nurses represented $2.36 million in avoided costs. Total program investment: under $80,000.

34%

Turnover Reduction

Nursing division turnover dropped 34% following targeted leadership intervention identified through exit data.

Nurses Retained

62 nursing staff members retained who were projected to separate based on prior-year trends.

$2.36M

Cost Avoidance

At $38K average replacement cost per nurse, the return was over 29x the program investment.

29x

Return on Investment

Program investment under $80,000 against $2.36M in avoided costs in the first year.

FAQ

Common Questions About ExitRight®

Why conduct exit interviews?

The goal of exit interviews is to gather feedback from exiting employees to understand their reasons for leaving and to gain insights into their experiences within the organization.

Why use a third-party provider instead of conducting interviews internally?

Internal interviews carry inherent bias: exiting employees rarely tell their manager the real reason they're leaving. Research consistently shows that employees are 3–5x more candid with an independent interviewer. A third-party provider also ensures every interview follows the same structure, which makes your data comparable over time and across departments.

How is ExitRight® different from other exit interview software?

ExitRight® is a fully outsourced, end-to-end, customized solution that helps organizations improve employee retention by capturing data from exiting employees. We offer statistically sound questions, multiple data collection methods, industry benchmarks, and a real-time survey analytics platform with real-time results. ExitRight® is the longest-running solution for exit interviews in the employee engagement software industry.

How long does it take to get ExitRight® up and running?

Survey design and implementation can be completed in as little as three weeks.

What size organizations is ExitRight® designed for?

ExitRight® is a full-service, enterprise solution, but can also be offered as a single-source manual solution for employers with fewer than 100 exits annually.

What does the reporting dashboard include?

The dashboard includes turnover causes, trends over time, demographic comparisons, industry benchmarks, and verbatim comments.

Can ExitRight® integrate with our HRIS?

Yes. We integrate with Workday, ADP, Ceridian Dayforce, UKG, SAP SuccessFactors, and other major platforms. Integration enables automatic employee rosters, departure triggers, and data reconciliation without manual HR effort.

What is the typical ROI of an ExitRight® program?

ROI varies by organization size and turnover rate, but clients routinely report at least a 10x return on program investment within the first year. The most common ROI driver is identifying a single, addressable turnover cause — often a manager issue or compensation misalignment — that was invisible without third-party interview data.

Does ExitRight® only cover voluntary departures?

While voluntary exits are the most insight-rich, ExitRight® can support a range of separation types. Questions can be customized to account for different separation types.

How does AI enhance the ExitRight® process?

HSD Metrics uses AI-enhanced reporting to provide thematic analysis and action items for leaders and supervisors. AI augments our human analysis — it does not replace our Account Management or trained phone interviewers.

How do we get started with ExitRight®?

Schedule a free consultation with an HSD Metrics advisor. We'll assess your current exit process, walk you through a demo of the reporting dashboard, and discuss what a program would look like for your organization. No commitment required.